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For Students Using Blackboard: Help

Need Help Using Blackboard?

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Logging in to Blackboard

Blackboard Inc. Corporate Logo (Letters "B" and "b" on slate)

Username 

For most students and faculty, your username in Blackboard is your 8-digit Campus Wide ID Number. This is printed on the front of your Loyola ID card and is also the number most use to log in to LORA to register for classes.  

Password 

By default, your password is made up of the first two letters of your FIRST name, followed by the last four digits of your Social Security Number. The letters in the default password are always lower case. This means that the caps lock on your computer keyboard must be turned off.

Password Reset 

On the Blackboard Gateway page (http://loyno.blackboard.com) there is a link titled "Forgot Your Password?" You can reset your password by clicking on that link. You will need to know your first name, last name, and username (8-digit Campus Wide ID number) as recorded in Blackboard, or your first name, last name, and email address (as recorded in Blackboard). Either way, Blackboard will send an email with a link to reset your password. That message will go to the email account Blackboard has recorded for you (by default this is your Loyola email account).

Web Browsers

Image of icons for web browser programs, including Safari, Chrome, and Firefox

Of the web browser programs currently available, Google Chrome is the most compatible with Blackboard, followed closely by Mozilla Firefox. Other browsers will work with most Blackboard functions, but may cause difficulties with some of them. If you're having difficulty watching a video or uploading or downloading a file, and you're using Microsoft's Internet Explorer or Edge, or Apple's Safari, try using Chrome or Firefox instead.

Internet Connection Speed

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The speed and reliability of your connection to the Internet can powerfully impact your ability to get work done on Blackboard. Most locations on campus provide sufficient speed and reliability over WiFi. Off campus, whether connecting wirelessly or plugged in by cord or cable, your connection might vary in quality. Typical problems caused by a poor internet connection can include frequent video buffering (stops and starts), difficulty uploading or downloading files, and an inability to complete online tests and quizzes. Especially when taking tests, it is important to ensure that you have a high-quality Internet connection.

Blackboard How-To

Images of students studying, with text reading: "Blackboard Learn Student"

Advice on Computer Hardware

Smartphones, pads, and tablets

Image of smartphones, pads, and tablet computers

You will be able to complete many Blackboard tasks on a smartphone, pad, or tablet, but YOU WON'T BE ABLE TO DO EVERYTHING YOU NEED TO DO. It can be difficult to type or edit lengthier text on smaller devices, and depending on the device and the web browser used, you might have difficulty watching Flash video programs, uploading files, or taking tests.  

Blackboard has an app called Blackboard Student that will run on many smartphones, pads and tablets and makes it easier to complete many Blackboard tasks. It can make using Blackboard on such devices easier, but again, YOU WON'T BE ABLE TO DO EVERYTHING YOU NEED TO DO

Chromebooks

Image of one type of Chromebook computer

Laptop computers running the Chrome Operating System are compatible with all the features of Blackboard and with the Google Suite of applications (Docs, Sheets, Slides, etc.). The disadvantage of the Chromebook is that you might not be able to install non-Google/non-Android programs. For example, if a course requires you to use SPSS (a statistical package), you won't be able to install and run that program on your Chromebook. You can, however, use online (web-based) versions of such programs. For example, you can use the free, online versions of Microsoft Office programs, including Word, Excel, and PowerPoint. Because of their comparatively low cost, Chromebooks are an excellent choice for many students.

Laptop and Desktop Computers

Image of desktop and laptop computers

Most Windows PCs and Mac computers, whether desktop or laptop, will allow you to use all the features of Blackboard plus install and run many other programs, such as  SPSS or Microsoft Word and Excel. 

Google Applications

Image showing the icons representing various Google applications, such as Mail, Calendar, Drive, and Docs.

With your @my.loyno.edu email account, you have free access to a full suite of online Google applications that cover many of the basic computer functions you'll need for course work. These include:

  • Mail - full Google email, including contacts
  • Drive - storage place to keep your files
  • Docs - word processing
  • Sheets - Spreadsheets
  • Slides - Presentations
  • Calendar - Date Book/Appointments
  • Tasks - To-Do lists, accessible from within Calendar and Mail
  • Hangouts - Online voice and video calling

If you are logged in to your @my.loyno.edu email account, you can access these apps by clicking on the Google Apps icon:

The Google Applications icon, as it appears in Google Mail (a set of 9 small, gray squares arranged in three columns and three rows).

The Google apps do things differently, compared to corresponding Apple and Microsoft apps, such as Word and Pages. However, the Google apps can save files in PDF format or Microsoft-compatible formats.

Help with Google Apps is available at: https://support.google.com/

Library Help

The Title Banner of the J. Edgar & Louise S. Monroe Library, at Loyola University of New Orleans.

Whether on campus or off campus, the Loyola's main library is your main source for books, articles, research databases, videos, audio recordings, and more. 

Help with School Work

The title banner of the Student Success Center, Office of Academic Affairs, at Loyola University of New Orleans

Whether on campus or off campus, Loyola's Student Success Center provides help in the form of in-person and on-line tutoring, writing help, and seminars and workshops on studying and time-management.

Links for Instructors

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