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For Students Using Blackboard: Help

Help by Phone, Email, and Online Chat

Need Help Using Blackboard?

Image of computer keyboard with bright red key labelled "HELP!"

Logging in to Blackboard

Logging in to Blackboard

Blackboard Inc. Corporate Logo (Letters "B" and "b" on slate)


For most students and faculty, your username in Blackboard is your 8-digit Campus Wide ID Number. This is printed on the front of your Loyola ID card and is also the number most use to log in to LORA to register for classes.  


By default, your password is made up of the first two letters of your FIRST name, followed by the last four digits of your Social Security Number. The letters in the default password are always lower case. This means that the caps lock on your computer keyboard must be turned off.

Password Reset 

On the Blackboard Gateway page ( there is a link titled "Forgot Password?" You can reset your password by clicking on that link. You will need to know your first name, last name, and username (8-digit Campus Wide ID number) as recorded in Blackboard, or your first name, last name, and email address (as recorded in Blackboard). Either way, Blackboard will send an email with a link to reset your password. That message will go to the email account Blackboard has recorded for you (by default this is your Loyola email account).

Compatible Browsers and Mobile App

Compatible Browsers and the Blackboard App

Icons, left to right; Google Chrome Browser, Mozilla Firefox Browser, Blackboard mobile App

Of the web browser programs currently available, Google Chrome is the most compatible with Blackboard, followed closely by Mozilla Firefox. Some other browsers will work with many Blackboard functions, but not all. If you're having difficulty watching a video or uploading or downloading a file, try using the Chrome or Firefox browsers.

The use of the Internet Explorer browser, common on Windows devices, is no longer supported by Blackboard. 

For mobile devices, the Blackboard App is available from the Apple, Google Play, and Windows App stores. The icon for the app looks like a pencil on a blue background. The App supports most, but not all, Blackboard functions, so you still might need to access Blackboard through a browser some of the time.

Click Here to see detailed information about browser configuration settings for Blackboard.

Click Here to see an overview of the Blackboard App on Blackboard TV/YouTube.

Your Internet Connection

Internet Connection Speed

Generic image of internet nodes connecting around the world

The speed and reliability of your connection to the Internet can powerfully impact your ability to get work done on Blackboard. Most locations on campus provide sufficient speed and reliability over WiFi. Off campus, whether connecting wirelessly or plugged in by cord or cable, your connection might vary in quality. Typical problems caused by a poor internet connection can include frequent video buffering (stops and starts), difficulty uploading or downloading files, and an inability to complete online tests and quizzes. 

Especially when taking online tests, it is important to ensure that you have a high-quality Internet connection. A wired connection is usually better than a WiFi connection. If you must use WiFi, make sure you are in a location with a strong and stable connection. If you are using a smartphone (or pad with a cellular connection), remember that the cellular telephone network is usually much slower than a WiFi network. Make sure your device is connecting by WiFi and not cellular service while you are taking a test, watching videos, or participating in web-conferencing.


Office and Academic Software

Office and Academic Software

Image showing the icons representing various Google applications, such as Mail, Calendar, Drive, and Docs.

With your email account, you have free access to multiple software suites. Google Suite includes email, word processing (Docs), spreadsheets (Sheets), presentation slides (Slides) cloud storage space (Drive), and more. A similar suite, Office 365 for Education, provides access to Microsoft Word, Excel, PowerPoint, OneDrive, and more. VLAB, short for Virtual Computer Laboratory, provides access to academic software like ArcMap, MatLab, SPSS, and more. 

Click Here for more information on these software suites and how to access them. 

Computer Hardware Choices

Advice on Computer Hardware

Smartphones, pads, and tablets

Image of smartphones, pads, and tablet computers

You will be able to complete many Blackboard tasks on a smartphone, pad, or tablet, but YOU WON'T BE ABLE TO DO EVERYTHING YOU NEED TO DO. It can be difficult to type or edit lengthier text on smaller devices, and depending on the device and the web browser used, you might have difficulty watching Flash video programs, uploading files, or taking tests. Mobile apps (see below) from Blackboard make it easier to perform many, but not all, Blackboard functions on smartphones, pads and tablets. 


Image of one type of Chromebook computer

Laptop computers running the Chrome Operating System are compatible with all the features of Blackboard, with the Google Suite of applications (Docs, Sheets, Slides, etc.), and with the online versions of the MS Office suite (Word, Excel, etc.). The disadvantages of the Chromebook are 1) that you might not be able to install non-Google/non-Android programs if needed, and 2) a Chromebook has limited functionality without an internet connection. For many students, these disadvantages have minimal impact, and their comparatively low cost makes Chromebooks an excellent choice.

Laptop and Desktop Computers

Image of desktop and laptop computers

Most Windows PCs and Mac computers, whether desktop or laptop, will allow you to use all the features of Blackboard plus install and run many other programs, such as  SPSS or Microsoft Word and Excel. 

Academic Support

Library Help

The Title Banner of the J. Edgar & Louise S. Monroe Library, at Loyola University of New Orleans.

Whether on campus or off campus, the Loyola's main library is your main source for books, articles, research databases, videos, audio recordings, and more. 

Help with School Work

The title banner of the Student Success Center, Office of Academic Affairs, at Loyola University of New Orleans

Whether on campus or off campus, Loyola's Student Success Center provides help in the form of in-person and on-line tutoring, writing help, and seminars and workshops on studying and time-management.

For Instructors

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