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For Students Using Blackboard: Help

Need Help Using Blackboard?

Image of computer keyboard with bright red key labelled "HELP!"

Logging in to Blackboard

Blackboard Inc. Corporate Logo (Letters "B" and "b" on slate)


For most students and faculty, your username in Blackboard is your 8-digit Campus Wide ID Number. This is printed on the front of your Loyola ID card and is also the number most use to log in to LORA to register for classes.  


By default, your password is made up of the first two letters of your FIRST name, followed by the last four digits of your Social Security Number. The letters in the default password are always lower case. This means that the caps lock on your computer keyboard must be turned off.

Password Reset 

On the Blackboard Gateway page ( there is a link titled "Forgot Password?" You can reset your password by clicking on that link. You will need to know your first name, last name, and username (8-digit Campus Wide ID number) as recorded in Blackboard, or your first name, last name, and email address (as recorded in Blackboard). Either way, Blackboard will send an email with a link to reset your password. That message will go to the email account Blackboard has recorded for you (by default this is your Loyola email account).

Web Browsers

Image of icons for web browser programs, including Safari, Chrome, and Firefox

Of the web browser programs currently available, Google Chrome is the most compatible with Blackboard, followed closely by Mozilla Firefox. Other browsers will work with most Blackboard functions, but may cause difficulties with some of them. If you're having difficulty watching a video or uploading or downloading a file, and you're using Microsoft's Internet Explorer or Edge, or Apple's Safari, try using Chrome or Firefox instead.

Help With the New Ultra Navigation

In may of 2018 Loyola activated "Ultra Navigation" in Blackboard Learn. Courses look mostly the same, but logging in and finding courses is different. For help with Ultra Navigation, visit:

Internet Connection Speed

Generic image of internet nodes connecting around the world

The speed and reliability of your connection to the Internet can powerfully impact your ability to get work done on Blackboard. Most locations on campus provide sufficient speed and reliability over WiFi. Off campus, whether connecting wirelessly or plugged in by cord or cable, your connection might vary in quality. Typical problems caused by a poor internet connection can include frequent video buffering (stops and starts), difficulty uploading or downloading files, and an inability to complete online tests and quizzes. Especially when taking tests, it is important to ensure that you have a high-quality Internet connection.

Blackboard How-To

Images of students studying, with text reading: "Blackboard Learn Student"

Advice on Computer Hardware

Smartphones, pads, and tablets

Image of smartphones, pads, and tablet computers

You will be able to complete many Blackboard tasks on a smartphone, pad, or tablet, but YOU WON'T BE ABLE TO DO EVERYTHING YOU NEED TO DO. It can be difficult to type or edit lengthier text on smaller devices, and depending on the device and the web browser used, you might have difficulty watching Flash video programs, uploading files, or taking tests. Mobile apps (see below) from Blackboard make it easier to perform many, but not all, Blackboard functions on smartphones, pads and tablets. 


Image of one type of Chromebook computer

Laptop computers running the Chrome Operating System are compatible with all the features of Blackboard, with the Google Suite of applications (Docs, Sheets, Slides, etc.), and with the online versions of the MS Office suite (Word, Excel, etc.). The disadvantages of the Chromebook are 1) that you might not be able to install non-Google/non-Android programs if needed, and 2) a Chromebook has limited functionality without an internet connection. For many students, these disadvantages have minimal impact, and their comparatively low cost makes Chromebooks an excellent choice.

Laptop and Desktop Computers

Image of desktop and laptop computers

Most Windows PCs and Mac computers, whether desktop or laptop, will allow you to use all the features of Blackboard plus install and run many other programs, such as  SPSS or Microsoft Word and Excel. 

Mobile Apps for Smartphones, Pads, Tablets, and Chromebooks

Blackboard App for Students

Icon for Bb App (Mobile App for Students)

The Blackboard App, often called simply "Blackboard," is designed to enable students to view course content, submit assignments, take tests, view grades, and participate in discussion boards. The Blackboard App is available from the Apple App, Google Play, and Windows Stores. As of August of 2017, Blackboard replaces an older app known  as Mobile Learn (or just Learn). If you have Mobile Learn on your device, delete it and install the newer Blackboard App. The icon of the newer app looks like a pencil against a blue background. If the app you're using has a different icon, it is not the latest Blackboard app. 

CLICK HERE to see an overview of the Blackboard App on Blackboard TV/YouTube. 


Google Applications

Image showing the icons representing various Google applications, such as Mail, Calendar, Drive, and Docs.

With your email account, you have free access to a full suite of online Google applications that cover many of the basic computer functions you'll need for course work. These include:

  • Mail - full Google email, including contacts
  • Drive - storage place to keep your files
  • Docs - word processing
  • Sheets - Spreadsheets
  • Slides - Presentations
  • Calendar - Date Book/Appointments
  • Tasks - To-Do lists, accessible from within Calendar and Mail
  • Hangouts - Online voice and video calling

If you are logged in to your email account, you can access these apps by clicking on the Google Apps icon:

The Google Applications icon, as it appears in Google Mail (a set of 9 small, gray squares arranged in three columns and three rows).

The Google apps do things differently, compared to corresponding Apple and Microsoft apps, such as Word and Pages. However, the Google apps can save files in PDF format or Microsoft-compatible formats.

Help with Google Apps is available at:

Library Help

The Title Banner of the J. Edgar & Louise S. Monroe Library, at Loyola University of New Orleans.

Whether on campus or off campus, the Loyola's main library is your main source for books, articles, research databases, videos, audio recordings, and more. 

Help with School Work

The title banner of the Student Success Center, Office of Academic Affairs, at Loyola University of New Orleans

Whether on campus or off campus, Loyola's Student Success Center provides help in the form of in-person and on-line tutoring, writing help, and seminars and workshops on studying and time-management.

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