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Monroe Library Services for Online Summer 2020: Home

This guide offers information about Monroe Library services during summer 2020

General Information

Due to the global COVID-19 pandemic, the university has moved classes online through summer 2020. As of now, the Monroe Library is still closed, as we continue to work from home and work through how things might work differently in this environment. This guide is designed to provide you with additional information on the Monroe Library's services at this time and will be updated as needed.

We encourage you to learn about and utilize the many remote information and library services the library offers. You will find links to these resources and services below.

We have set all due dates for students and staff, for books, scores, CDs, and DVDs to August 24, 2020. Faculty due dates have been extended through May 2021. If you have any concerns or questions about due dates or fines, please email Replacement fees for lost materials will still be assessed. If you would like to return books, scores, CDs or DVDs, you may leave them in the book drop (the slot to the right of the library's front doors). We are checking the book drop as often as we can, but are not currently working in the building and cannot meet you at the library without notice. If you need to return equipment, please contact Laurie Phillips at or 504-864-7833. 

As information can quickly change, please continue to check here for any changes. It may be more difficult for us to update the library's website from off-campus, so please bear with us. If our circumstances change, library hours will be updated on the website as soon as possible. For more information, you may also call 504-864-7833.

For questions regarding Media Services please email

If you have any questions or concerns, please contact Laurie Phillips at or email


Library Building and Hours

The library building is still closed through summer 2020. Please email for assistance not mentioned elsewhere in this guide.

Getting Physical Materials from the Library

The Monroe Library is piloting a new service that will allow users to place holds on books, scores, CDs, DVDs and other items that may be checked out from the library’s collection. If the item is on the shelf, you can arrange for pick-up or delivery.  We’re testing this service for the summer, although the Monroe Library is closed and we are not primarily working in the building.

Here’s how it will work,:

  • Contact to find out your library PIN. This is a random system-assigned 4 digit number. If you would like to change your PIN to something that you will remember, include that in the email and we will change it. You need the PIN to protect the privacy of your library account. There is a reset your PIN function on the hold screen, but the email for this sometimes gets lost in the email system. We're working on that! 
  • Once you get your PIN, go to Search the catalog for the items. When you click on the title of an item that you would like to check out, you’ll see a gold colored Place Hold button on the right side.
  • Click on Place Hold, and enter either your CWID or your library barcode, plus your 4 digit PIN. Click on Log In.
  • Place holds on each item that you would like to check out. If the item is not on the shelf (MUSIC, STACKS, or DVD), but is on-order, in process, or checked out to someone else, we will contact you to let you know when the item is available.
  • We will receive a report of the items that you have selected and we’ll contact you to find out if you are local in New Orleans or outside of the city.
  • We will gather the items from the library and check them out to you. If you’re local, we will arrange for contactless pickup. If you are outside of the city of New Orleans, we will ship the books to you.
  • All summer checkouts for students will be due on Monday, 8/24/20, the first day of the fall semester.Faculty checkouts will be due in May 2021. 

Need help finding library materials in the catalog? Contact your librarian liaison for an appointment or email and we’ll refer you to someone who can assist you. 

Off-Campus Access to databases/journals/ILL

Using library databases/journals from home:

Nearly all of the library’s databases and journals are available from off-campus. To log in to databases or journals, use your Single Sign-on username and password.

If your sso username and password does not work, you'll need to call the IT helpdesk at 504-865-2255, M-F, 8:30am-4:45pm. Library faculty and staff generally cannot assist with login issues, as these are IT services. 


Journal Finder (use to find e-journals or print journals that the library has access to):

Databases A-Z:

Research guides by subject:


articles or book chapters from other libraries:

Delivery of articles or book chapters from other libraries through ILLiad will remain available, even if we are unable to be on campus. 


Research Support

If you need research assistance or support, please contact the librarian liaison assigned to the relevant discipline for a phone or video appointment. 

Monroe Library Chat reference services should also be available, but keep in mind that this service is primarily for research questions. It is staffed by librarians from other Jesuit universities around the country and by the Chatstaff service. As other universities close, this service may be entirely staffed by Chatstaff. They cannot renew materials or answer questions about our particular situation, as they are not at Loyola University New Orleans. Please contact your librarian liaison or for assistance with local questions.

Adding Course Materials to Canvas

Faculty who require assistance with making course materials available online should contact Jessica Perry for book chapters (, Laurie Phillips for articles or ebooks (

Streaming requests may still be made! If something requires us to be physically in the library building, there may be a delay, but most videos that the library owns have already been digitized for streaming. If we must purchase a DVD and/or streaming rights, we can still do that at this time. You may still use the form to request streaming. 

Here's some information from Jim Dugan:

  • We can set up for streaming almost any DVD that the library owns
  • If we already have a streamable file in the latest format (MP4), we can create a link in a course.
  • If we have a streamable file in the old file format (Flash), we have to convert the file to MP4 before creating the link.
  • If we have no streamable file, we have to physically process the DVD, which can only be done in the library since that's where the DVDs are located.
  • We might be able to help with locating materials on YouTube, PBS, or other unrestricted websites
  • With some limitations, the library can still purchase DVDs to add to the collection for streaming.

Ordering books, scores, etc.

Students, faculty and staff may still request that the library order materials. Please use this form or contact your librarian liaison to make a request.